FAQ

What if my PC won't start?

- Make sure the power supply unit switch is in the negative position (ON).

-Try connecting to a different outlet.

- Unplug the power cable and let it discharge for 30 minutes. After discharging, try to start it up.

- For PCs equipped with a graphics board, make sure the display cable is connected to the graphics board and not to the motherboard.

ーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーー

Can I cancel the contract?

Small Lab only sells by mail order. Since it is not a door-to-door sale, the cooling off period does not apply. For more information, please check the following website of the National Consumer Affairs Center of Japan.

https://www.kokusen.go.jp/soudan_now/data/coolingoff.html

ーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーー

Where is the shipping address?

Shipping will be handled by Yamato Transport.

ーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーー

Can I customize a PC purchased from Small Lab?

Customization is possible. Please feel free to contact us using the inquiry form.